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David A. Cox

What is Tech Therapy?

Tech therapy is like traditional therapy, except our goal is to improve your relationship with the technology in your life. Like actual relationships, sometimes you need to bring in an expert who can offer a fresh perspective. 

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If this is your first session (or your first session in a long time), I like to start by looking over your computer to watch out for a few common issues. It's a little bit like taking your vitals when you go to see a doctor. After that, we can start to attack your list of questions.

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Tech Therapy FAQs

How Much Does A One-Hour Online Session Cost?

A one-hour online session is $149/hour, but we do occasionally offer special promotions (Black Friday).
 

How Much Do You Charge For House Calls?

In-person sessions are $179/hour for a single hour or $299 for a two-hour session ($58 savings). This is only available to those who live in Palm Springs, Cathedral City, Rancho Mirage, Palm Desert, and Indian Wells (California).

 

How Should I Prepare For Our Session?

Create a list of all the topics you would like to discuss during our session. You can use a document or the Reminders App. Anytime you come across something you can't do, train yourself to write it down on your list. 

 

What Are The Most Popular Topics?

  • Transfer Data to New Mac

  • ​Clean Out Junk

  • Organize Photos

  • Password Management Solutions

  • Apple Product Consulting

  • Setup Legacy Contacts

  • Backup Solutions

  • File Organization

  • Video Editing Questions (iMovie, Final Cut Pro)

  • General Questions About Mac, iPhone, iPad

  • Resolve iCloud Syncing Issues

  • Lower Monthly Subscription Costs
     

What if we run out of time before we finish working on a task?

If the lesson runs over, I may be able to continue working with you on a pro-rated basis, rounded to the quarter-hour. 
 

What Internet Speeds Do I Need To Work With David (Online)?

For the lesson to go smoothly, you must have at least 20MB down and 7MB upload. Don't know your internet speed? Use this link.
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When Is My Credit Card Charged?

You will not be billed until David accepts the appointment. 
 

What Happens If I Gave Incorrect Information When Booking A Session (i.e. wrong phone number, email)

David is not responsible for missed sessions if the user provided incorrect contact information. Yes, it has happened.
 

What Software Do I Need To Do An Online Session with David?

We use Zoom for online sessions. If you have not already downloaded it, you can get it here (just be careful which version you download i.e. Intel vs Apple Silicon)
 

What Device Should I Use To Join Our Session?

Please use Zoom from your computer (unless you have no other choice). 

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How Do I Reschedule A Session?

There is a link at the bottom of the email you received after booking your session. 
 

What is David's Cancelation Policy?

David requires a minimum of 48 hours' notice to cancel or reschedule online or in-person sessions. Appointments canceled in less than 48 hours of the scheduled appointment will be charged 50% of the normal rate. "No-Show" clients will be charged for the full amount of the session. If you do not appear on Zoom at our scheduled time, David will call you at the number you provided when booking the session. Clients who are more than 15 minutes late will be considered a "no-show." 

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